Omnichannel Customer Support Agent Protocol

Autonomous multi-turn support agent with CRM sync and natural human escalation

Production-ready customer support agent architecture built with LangChain, Nuxt 3, and Vector Search RAG. Includes automatic fallback to human operators, ticket creation in Zendesk/Salesforce, and sentiment tracking.

#Customer Support #Omnichannel #CRM Sync #Popular

License Price

$99 / lifetime

Full TypeScript Source Code

Docker & Nuxt Deployment Guide

1 Year Updates & Discord Support

Architecture Features & Capabilities

Multi-turn conversational context window memory

Direct integration with Zendesk, Salesforce & HubSpot

Real-time sentiment evaluation & automatic escalation

Multilingual support for 30+ languages

Protocol Code Blueprint

TypeScript / Nuxt 3

import { defineAgentProtocol } from '@falconic/agent-core'

export const supportAgent = defineAgentProtocol({
  name: 'SupportCopilot',
  memory: { type: 'hybrid', vectorStore: 'qdrant' },
  tools: ['zendesk_tickets', 'kb_retrieval', 'sentiment_analyzer'],
  maxTurns: 10
})

Technology Stack

Nuxt 3TypeScriptVector Search RAGOpenAI / Claude API